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Why has the Office of Hearing Services (the Office) moved to a risk based audit and compliance process?

Avatar 37a3bd7bc7328f0ead2c0f6f635dddf60615e676e6b4ddf964144012e529de45 Rashmitha asked about 3 years ago

Why has the Office of Hearing Services (the Office) moved to a risk based audit and compliance process?

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Avatar 37a3bd7bc7328f0ead2c0f6f635dddf60615e676e6b4ddf964144012e529de45 CA Sandeep Bohra answered almost 3 years ago

The Office has a responsibility to provide assurance to Government and to the Australian community that contracted service providers (providers) are meeting their obligations to deliver hearing services to eligible clients under the Australian Government Hearing Services Program (the program). A risk based approach to compliance and audit activities provides the Office with a helpful and cost-effective way of monitoring contractual compliance. It also empowers providers to self-assess their own procedures and implement improvement activities, where necessary, to ensure program compliance and the provision of high quality service to clients. The objective of the Office’s Audit and Compliance Framework (the Framework) is to ensure that providers are meeting program requirements to safeguard client safety and quality outcomes for clients. This version was last updated in July 2014.

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