Banking Professional Branch Relationship Manager Program

Industry Endorsed Certificate in Branch Relationship Manager Online Course

A Complete video lecture on Industry Endorsed Certificate in Branch Relationship Manager Online Course

Overview of Industry Endorsed Certificate in Branch Relationship Manager Online Course

Includes two courses: covering deposit and fee based products, as well as clearing for various payments, in the Retail Bank. Excellent for a Relationship Manager in Branch Banking.

Table of contents

ChapterTopics
Retail Banking and Finance in India

The structure & functions of a Retail Banking Unit.

Branch Banking

How a bank branch acts as a banking channel. The roles in a branch:Front Office Operations: Teller, Relationship Manager etc.Back Office Operations: Cash and Vault, Locker Operations etc.

Alternate Channels

How other banking channels (such as - ATMs, Phone Banking, Internet Banking etc.) work.

Clearing & SettlementPlayers in the Payment System, Key terms used in payments - such as 'On-Us', 'Off-Us', 'Correspondent bank' etc.Cheque Payment Mechanism: A discussion on the process and participants of cheque clearing. Different clearing methods - 'Local Clearing', 'Speed Clearing'.etc. When each method is used.International Cheque Payment: Mechanism of clearing an international cheque.

Cheque Truncation System (CTS): Process and advantages.

Electronic Payments - ECS Debit & CreditECS: An introduction to ECS and the participants.

ECS Debit & ECS Credit: The process, features and benefits to a customer.

Electronic Payments - NEFT & RTGSNEFT: The process, when NEFT is used, customer benefits.

RTGS: The RTGS process, with illustrations; when RTGS is used, customer benefits.

Payment CardsClassification of payment cards: Pay before, Pay now and Pay later: product examples (Stored Value, Debit and Credit cards.

How each type works and customer benefits.

 

About faculty of Industry Endorsed Certificate in Branch Relationship Manager Online Course

Anjali Mullatti
Anjali has worked in Blow Plast, Bank of America (retail assets), and Cognizant Technology Solutions – pre-sales and heading domain competency- Financial Services Group.

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